- What sizes do your women’s casual apparel come in?
We offer sizes XS to XL (US standard), with detailed size charts on each product page—including bust, waist, and hip measurements for items like tops, shorts, and loungewear. For fit questions, email [email protected] with your measurements, and we’ll recommend a size.
- How do I track my order?
After your order ships, a tracking number and carrier link will be sent to your registered email. Use this to check real-time delivery status. If tracking is missing after 3 business days, contact [email protected] with your order number.
- Do you ship internationally?
Yes, we ship to over 100 countries worldwide from Hong Kong. A list of excluded regions is on our website—orders to these areas are canceled and fully refunded within 3 days.
- What payment methods are accepted?
We support Visa, Mastercard, PayPal, and Alipay. All payments are encrypted for security, so your financial information is protected.
- Can I return or exchange an item?
Unused, unwashed casual apparel with intact tags can be returned within 14 days of delivery. Exchanges are available for in-stock sizes—start the process by emailing [email protected] with your order details. Final-sale items are non-returnable.
- How long does delivery take?
Standard shipping takes 7–15 business days (major regions like Europe, North America); express shipping (3–6 days) is optional. Times exclude customs delays, which are beyond our control.
- Who pays for customs fees or duties?
You’re responsible for all customs fees, duties, or taxes imposed by your country. Contact your local customs office for cost estimates before ordering.
- What if I receive a defective or wrong item?
Notify us within 7 days of delivery via [email protected], including photos of the issue. We’ll arrange a free replacement, full refund, or prepaid return—no extra cost to you. Our team responds to inquiries within 2 business days.